What guests ask us most, answered. If your question is not here, call +44 20 8088 2771.
Booking, paying and changing
Is it cheaper to book direct?
Yes — this is the hotel's own website. There is no agency commission in the price and no booking fee on top, and you are booking with the hotel rather than a reseller.
When am I charged?
It depends which rate you choose, and the rate says so before you book.
- Flexible — nothing is taken when you book. Your card is held securely to guarantee the room.
- Non-refundable — charged in full when you book.
What is the cancellation policy?
- Flexible — cancel free of charge up to 72 hours (3 days) before arrival. After that, or if you do not arrive, the full stay is charged.
- Non-refundable — charged in full when you book. No changes and no refunds.
The policy that applies is the one shown on the rate you picked, and it is repeated in your confirmation email.
How do I change or cancel my booking?
Use the link in your confirmation email — it opens your booking directly, with no password to remember. You can also call +44 20 8088 2771 or email booking@thebarkston.com.
Can I have a VAT invoice?
Yes. Rates include VAT at 20%. Ask at reception or email booking@thebarkston.com and we will send a full VAT invoice for your stay.
Do you take group bookings?
For several rooms on the same dates, email booking@thebarkston.com with your dates and how many rooms you need.
Arriving and leaving
What time is check-in and check-out?
Check in from 15:00 to 00:00, check out by 11:00.
Can I check in early or leave later?
Both are subject to availability. Contact the hotel on the day of your arrival and we will do our best.
What do I need to bring to check in?
Photo ID required.
Is there a deposit?
We reserve the right to pre-authorise your card on arrival against damages.
I land after midnight — can I still check in?
The front desk is staffed 24 hours. Please contact us if you plan to arrive after midnight so we can have someone ready for you.
The rooms
What rooms do you have?
- King Double Room — Sleeps 2.
- Standard Double Room — Sleeps 2.
- Bunk Room — Family Bunk Room Sleeps 2.
- Single No Window — Single - No Window Sleeps 1.
Is there Wi-Fi, and does it cost anything?
Complimentary.
What does “Single, no window” mean?
The room has no window. It is the smallest and cheapest room in the hotel and sleeps one. It has air conditioning, a private bathroom and free Wi-Fi, the same as every other room. If you want daylight, book a Double.
Breakfast and eating
Do you serve breakfast?
No — breakfast is not served. There are cafes and places to eat a short walk away.
Getting here
What is the nearest tube station?
- Earl's Court — 223 m, about 3 min walk.
- Gloucester Road — 562 m, about 7 min walk.
- West Brompton — 716 m, about 9 min walk.
- High Street Kensington — 932 m, about 12 min walk.
How do I get here from the airport?
Heathrow — about 45 min, no changes (Piccadilly line, direct from Earl's Court).
Gatwick — about 50 min, one change (District line, Victoria, Gatwick Express).
Is there parking?
There is no parking at the hotel. There are several NCP car parks within a fifteen-minute walk.
What is nearby?
Earls Court Station is 400 m away, Gloucester Road Station is 550 m away, Natural History Museum is 1.1 km away, Victoria and Albert Museum is 1.5 km away, Hyde Park is 1.5 km away, London Heathrow Airport is 18 km away.
Access, children and pets
Is the hotel step-free? Do you have adapted rooms?
Steps to the entrance · not suitable for wheelchair users.
If steps or stairs are difficult, please call us on +44 20 8088 2771 before you book.
Can I bring my dog?
Not allowed.
Are children welcome?
Welcome · no cots or extra beds.
Can I book by phone instead?
Yes. Call +44 20 8088 2771 or email booking@thebarkston.com and we will take the booking for you.